Our Commitment to Responsible Gaming

Dhaniwin is committed to providing a safe and enjoyable gaming environment. We believe that gaming should always remain a form of entertainment, never a source of financial stress or personal harm.

Setting Personal Limits

Before you start playing, we strongly recommend setting personal limits:

• Deposit Limit: Decide the maximum amount you are willing to deposit in a day, week, or month — and stick to it.
• Time Limit: Set a timer on your phone. Take regular breaks. Don’t let gaming sessions extend beyond what you originally planned.
• Loss Limit: Decide the maximum amount you are willing to lose in a single session. When you hit that limit, stop playing.
• No Chasing Losses: Never increase your bets or deposit more money to try to recover previous losses. This is the single most important rule in responsible gaming.

Self-Assessment: Are You Gaming Responsibly?

Ask yourself these questions honestly:

1. Do you spend more money on gaming than you originally planned?
2. Do you feel restless or irritable when trying to reduce or stop gaming?
3. Have you lied to family or friends about how much time or money you spend on gaming?
4. Do you deposit money meant for bills, rent, or essential expenses?
5. Do you borrow money to fund your gaming activity?
6. Does gaming interfere with your work, studies, or relationships?
7. Do you keep playing to “chase” losses, hoping to win back what you lost?

If you answered yes to even one of these questions, you may be developing a problem with gaming. Please take immediate steps to limit or stop your gaming activity and seek help.

Signs of Problem Gaming

• Gaming for longer periods or with more money than intended
• Neglecting personal responsibilities, work, or relationships
• Experiencing mood swings related to wins and losses
• Hiding gaming activity from family and friends
• Feeling anxious, depressed, or stressed because of gaming
• Using gaming as an escape from problems or negative feelings

What You Can Do

• Set strict daily and weekly deposit limits before you start
• Take at least 15-minute breaks every hour
• Never game under the influence of alcohol or emotional distress
• Keep gaming funds completely separate from essential living expenses
• Talk to someone you trust if gaming is causing you stress
• Contact our support team to request a temporary or permanent account suspension

Account Self-Exclusion

If you feel that you need to take a break from gaming, you can request a temporary or permanent self-exclusion through our support team:

• Temporary Exclusion: 24 hours, 7 days, 30 days, or 90 days
• Permanent Exclusion: Your account will be permanently closed and cannot be reopened

Contact our live chat or WhatsApp support to initiate a self-exclusion request. The exclusion will be applied within 24 hours.

Helpline Numbers

Underage Gaming Prevention

Dhaniwin is strictly for adults aged 18 and above. We take underage gaming seriously:

• Age verification is required during the withdrawal process
• Accounts found to belong to minors are permanently suspended
• All funds in underage accounts are forfeited
• We encourage parents to use parental controls on mobile devices

If you suspect that a minor is using the Dhaniwin platform, please report it immediately through our Contact Us page.